Call handling
Every call answered, every appointment booked
The MediVox AI assistant takes patient calls in natural English, understands their needs and books available time slots in real time — day and night, weekends and holidays included.
100%
of calls answered
MediVox answers every incoming call — at peak times, after hours and on holidays.
Features
What the call handling module includes
Automated appointment booking
The AI assistant talks to the caller in natural English, understands their needs and books available slots in real time. No waiting, no misunderstanding — the patient gets an appointment in a single call.
Natural English conversation
The AI handles real-world speech patterns, accents and polite forms, so patients feel like they are talking to a real receptionist.
Real-time booking
The AI checks available time slots instantly and books the selected one — no callbacks or waiting required.
Smart conflict handling
If two patients try to book the same slot at once, the system automatically offers an alternative.
24/7 availability
MediVox never takes time off, never gets sick and never goes on lunch break. It takes calls day and night, weekends and holidays included, so patients can book any time.
After-hours calls
40% of patients try to book outside business hours. With MediVox, not a single call goes unanswered.
Weekend and holiday coverage
Available on Christmas, Easter and every weekend — at no extra cost.
Peak load handling
Monday morning rush? Multiple simultaneous calls? The AI handles every incoming call in parallel.
Emergency handling
The AI detects emergency keywords during the conversation and immediately routes the call to the on-call doctor or to emergency services. Patient safety always comes first.
Keyword-based detection
Pre-configured emergency phrases (e.g. "severe pain", "bleeding", "loss of consciousness") trigger an instant escalation.
Instant routing
In emergencies, the AI immediately routes the call to a live doctor or emergency line — no appointment booking is attempted.
Customisable protocol
Every practice can configure its own emergency keywords and routing rules.
Callback management
If the patient cannot reach the practice or the call drops, MediVox automatically offers a callback and rings the patient back at the chosen time.
Automatic callback offer
On a busy line or dropped call, the system offers the option of a callback.
Scheduled callback
The patient picks when they want to be called back — and MediVox calls precisely at that time.
Smart appointment search
MediVox uses fuzzy search to find the right appointment — even if the patient describes the treatment imprecisely or is unsure which doctor to see.
Fuzzy search and correction
The system matches partial names, similar-sounding words and informal expressions to the right doctor or treatment.
Context-aware suggestions
If the requested slot is taken, the AI automatically offers the nearest available alternatives.
Specialty mapping
It maps colloquial terms to the right specialty (e.g. "skin doctor" → "dermatologist").
Modules
Explore the other modules
FAQ
Frequently asked questions
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The AI assistant is optimised for natural English conversation and handles a wide range of accents and speech patterns. It runs on Deepgram Nova-3 speech recognition, which has strong multilingual support.
The AI asks a clarifying question and tries again. If it fails to understand after two attempts, it hands off to a live agent and passes along everything it has gathered so far.
MediVox handles all incoming calls in parallel — no busy signal. The system scales automatically with call volume.
Self-serve onboarding takes minutes: register, configure the practice and connect your calendar — and your AI phone assistant is live.
Keyword-based detection and instant routing to the on-call doctor or emergency services. Both the emergency keywords and the protocol are fully customisable.
Yes, MediVox takes calls 24/7 — nights, weekends and holidays included. Patients can book any time.
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