AI phone assistant for dermatology practices
Automated booking for dermatology exams and treatments
Dermatology practices see a wide spectrum of patients: from mole screenings to allergy testing to cosmetic procedures. MediVox AI books any of them — with the right duration and pre-treatment instructions.
20-35
daily calls in a dermatology practice
40%
of calls about mole/screening exams
20%
no-show rate
5+
different treatment types
The challenge
Sound familiar?
5+
Many treatment types
Mole screening, allergy testing, eczema care, cosmetic procedures — each needs a different duration and prep.
20%
No-show rate
No-shows are especially high for cosmetic and follow-up appointments.
25%
Calls lost at peak times
During clinic hours phone work falls behind — patients can't get through.
The MediVox solution
24/7 call answering — for any dermatology question
Treatment-specific booking in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI confirmation calls with treatment-specific instructions
Separate handling of cosmetic and medical treatments
Parallel calendars for multiple dermatologists
Scheduling for photo-documentation follow-ups
Features
MediVox features for Dermatology
Call handling
MediVox takes dermatology calls: mole screening, allergy testing, eczema check-up, cosmetic treatment — and in urgent cases (allergic reaction) routes immediately to a doctor.
Outbound calls
Outbound AI calls before treatments with treatment-specific instructions (e.g. "don't use creams in the 48 hours before a patch test").
Integrations
Medical and cosmetic treatments on separate calendars, with different durations and assigned doctors.
Management and analytics
Dashboard of booking trends by treatment type and seasonal patterns (summer mole-screening season).
Details
How MediVox helps dermatology practices
Calls to a dermatology practice fall into two broad groups: medical cases (rashes, complaints, mole checks, follow-ups) and aesthetic enquiries (treatments, pricing, appointments). The two often mix, and reception has to route quickly. The MediVox AI assistant routes the caller precisely per the rules you set, and handles routine bookings on its own.
Accurate routing and booking
Based on the type of call, the assistant guides the caller to the right kind of appointment, books, reschedules and cancels, and the slot goes straight into Google Calendar. The patient gets an email confirmation and, if you wish, a reminder call.
Sensitive cases to a human
Urgent or complex medical complaints are warm-transferred to a live staff member per your rules. The AI gives no medical advice — it only informs and routes.
24/7, multilingual, GDPR-compliant
Calls are answered around the clock in seven languages, fully GDPR-compliant (AI disclosure, AES-256 encryption, an EU data center, a data processing agreement).
Typical call types
- Booking medical visits and follow-ups (rashes, complaints, mole checks)
- Enquiries about aesthetic treatments and pricing
- Accurate routing to medical or aesthetic appointments
- Handling cancellations and rebookings
- Urgent or complex medical complaints — handover to a live staff member
The AI routes precisely by call type, so patients reach the right place quickly — around the clock, in seven languages.
Solutions
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Demo conversation
Booking a mole screening
A typical call with the MediVox AI assistant · 0:58
MediVox AI
This is MediVox, the phone assistant for DermaCare Dermatology. How can I help you?
Patient
I'd like to book a mole screening.
MediVox AI
Of course! Are you looking for a full-body mole screening, or a check on one specific mole?
Patient
A full-body screening, please.
MediVox AI
Got it. The next available slot is Thursday at 11 AM. Does that work?
Patient
Yes, that's good.
MediVox AI
Booked for Thursday at 11. On the day of the exam, please don't wear body lotion or self-tanner. May I have your name?
Patient
Sophie Balog.
MediVox AI
Thank you, Sophie! Thursday at 11 AM, full-body mole screening. I'll email a confirmation. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
Yes — mole screening, allergy testing (patch test, prick test), eczema care, acne treatment, laser treatment and any other treatment can be configured.
Cosmetic and medical treatments can be separate categories with different durations, doctors and calendars.
Yes — treatment-specific instructions live in the knowledge base (e.g. patch test: don't use creams 48 hours before the exam).
MediVox scales automatically — during summer mole-screening season it picks up calls as fast as in winter.
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.