Outbound calls
Proactive outbound calls, fewer no-shows
MediVox doesn't just take calls — it actively calls patients ahead of their appointment to confirm the booking, keeping every slot filled. In 7+ languages (English, Hungarian, German, Romanian, Slovak, Russian, Ukrainian).
Fewer
no-shows
Confirmation AI calls cut the no-show rate in half.
Features
What the outbound calls module includes
Outbound AI calls
MediVox automatically calls patients before their appointment to confirm or reschedule. The AI sounds just as natural on outbound calls — in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian.
Appointment confirmation
An automatic call 24–48 hours before the appointment — the patient can confirm, cancel or reschedule.
Waitlist fill-ins for freed slots
When an appointment is cancelled, the system can automatically offer it to patients on the waitlist.
Multilingual confirmation
The system runs the call in the patient's preferred language (English, Hungarian, German, Romanian, Slovak, Russian, Ukrainian).
Details
Outbound AI calls: reminders, confirmations, callbacks
Beyond answering inbound calls, MediVox can also place calls — automatically, tied to the calendar. The most common use is appointment reminders and confirmations: the system calls the patient before the visit to confirm or, if needed, reschedule. This reduces no-shows without reception having to chase phone calls.
What it’s used for
- Appointment reminders and confirmations before the visit
- Callback handling when a patient couldn’t reach anyone earlier
- Waitlist fill-in: offering a cancelled slot to people on the waitlist
How it fits the workflow
Outbound calls use the same natural, polite conversation as inbound, in seven languages (English, Hungarian, German, Romanian, Slovak, Russian, Ukrainian). Bookings and changes appear instantly in Google Calendar, and the patient receives an email confirmation. At the start of the call the AI discloses that it’s an automated assistant, and all calls are fully GDPR-compliant (AES-256 encryption, an EU data center).
Why it matters
Outbound calls free reception from the most time-consuming, repetitive tasks: no chasing reminders by phone, and cancelled slots don’t sit empty. The process is calendar-driven and automatic, so it’s predictable — and the patient gets timely, natural-sounding contact, always with an AI disclosure at the start.
Modules
Explore the other modules
Solutions
See it by industry
Dental practices
Never miss another call at your dental practice
Medical practices
Automate your phone bookings — focus on patients
Veterinary clinics
Automated appointment booking for pet owners
Diagnostic centers
Simpler appointment booking for lab and imaging exams
Ophthalmology clinics
Automate ophthalmology bookings and patient communication
Dermatology
Automated booking for dermatology exams and treatments
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
By default 24 hours before the appointment, but this is customisable (e.g. 48 hours, 2 hours, etc.).
Yes, the same AI assistant that takes inbound calls also calls patients — in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian.
MediVox AI runs outbound calls in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian. The patient's preferred language is captured at booking.
The system can be configured to retry callbacks or send an email reminder if the outbound call fails.
The system updates the calendar automatically and can offer the freed slot to patients on the waitlist.
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.