AI phone assistant for ophthalmology clinics
Automate ophthalmology bookings and patient communication
Ophthalmology clinics see a wide range of calls: eye exams, contact lens fittings, surgical consultations. MediVox AI handles all of them — with the right doctor, at the right time.
25-45
daily calls in an ophthalmology clinic
35%
of calls about contact lenses or glasses
18%
no-show rate
3+
different exam types
The challenge
Sound familiar?
35%
Varied call types
Eye exams, contact lenses, glasses prescriptions, surgical consults — the receptionist needs to know many different exam types.
18%
No-show rate
Nearly one in five patients doesn't show — particularly for follow-up exams.
25%
Missed calls at peak times
During clinic hours the receptionist can't take every call.
The MediVox solution
24/7 call answering — eye exam booking any time
Exam-specific booking in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI reminder calls before follow-up exams
Pre-surgery consult booking and instructions
Parallel calendars for multiple ophthalmologists
Contact lens and glasses order follow-up
Features
MediVox features for Ophthalmology clinics
Call handling
MediVox takes ophthalmology calls: basic eye exam, intraocular pressure, OCT, laser surgery consult — and in urgent cases (eye injury) routes immediately to on-call care.
Outbound calls
Outbound AI calls before eye exams, and automatic notifications when contact lens orders have arrived.
Integrations
Parallel calendars for multiple ophthalmologists and exam types (basic exam, surgical consult, contact lenses).
Management and analytics
Dashboard of booking trends by exam type and patient flow.
Details
How MediVox helps ophthalmology clinics
Calls to an eye clinic range from routine exams to surgical consultations: booking vision tests and follow-ups, glasses and contact-lens questions, pre-procedure scheduling, and urgent calls about sudden symptoms (vision loss, pain, injury). MediVox automates the routine and gets urgent cases to a human.
Booking and information, automatically
The assistant books exams and consultations on its own, reschedules and cancels, and the appointment goes straight into Google Calendar. The patient receives an email confirmation and, if you wish, a reminder call.
Urgent symptoms straight to a human
For sudden vision loss, severe pain or injury, the AI follows your rules — it doesn’t book a slot, but warm-transfers to a live staff member or on-call line immediately, passing along the information gathered.
24/7, in seven languages, GDPR-compliant
Calls are answered around the clock in seven languages. Data handling is fully GDPR-compliant (an AI disclosure at the start of the call, AES-256 encryption, an EU data center, a data processing agreement).
Typical call types
- Booking vision tests and follow-ups
- Glasses and contact-lens questions
- Scheduling pre-procedure consultations
- Handling cancellations and rebookings
- Sudden vision loss, pain or injury — immediate handover to a human
The AI handles the routine on its own, and urgent symptoms are routed to a person without delay, per your rules.
Solutions
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Demo conversation
Booking an eye exam
A typical call with the MediVox AI assistant · 1:05
MediVox AI
This is MediVox, the phone assistant for ClearVision Ophthalmology. How can I help you?
Patient
Hi, I'd like to book an eye exam.
MediVox AI
Of course! Are you looking for a basic eye exam, or something specific — like intraocular pressure or a contact lens fitting?
Patient
A basic eye exam, for a new glasses prescription.
MediVox AI
Got it. The next available slot is Wednesday at 3 PM with Dr. Éva Varga. Does that work?
Patient
Yes, please.
MediVox AI
Booked. If you have an existing pair of glasses, please bring them to the exam. May I have your name?
Patient
Eva Molnár.
MediVox AI
Thank you, Eva! Wednesday at 3 PM for an eye exam. I'll email a confirmation. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
Yes — basic eye exam, intraocular pressure, OCT, contact lens fitting, laser surgery consult and any other exam can be configured.
Surgical consultations can be a separate exam type with their own duration and doctor. The AI reads out pre-surgery instructions during booking.
Yes — the outbound call module can trigger an AI call when the patient's contact lens supply is expected to run out.
Yes — each doctor has their own calendar and specialty (e.g. general ophthalmology, contact lenses, laser surgery).
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.