AI phone assistant for veterinary clinics
Automated appointment booking for pet owners
Pet owners often call under stress — a sick animal, an emergency. The MediVox AI assistant takes those calls calmly and empathetically, and helps right away.
20-40
daily calls at a typical vet
30%
of calls involve urgent cases
15%
no-show rate
24/7
on-call demand
The challenge
Sound familiar?
30%
Share of urgent cases
A third of veterinary calls are urgent — poisoning, accidents, sudden illness. These need immediate response.
20-30%
Missed calls
During surgery or exams the vet can't answer the phone — owners can't get through.
15%
No-show rate
Owners who don't show up leave slots empty and revenue on the table.
The MediVox solution
24/7 call answering — including after-hours
Immediate detection and routing of urgent cases
Booking for vaccinations, exams, surgery — in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI reminder calls before the next vaccination or check-up
Parallel calendar handling for multiple vets
Species- and breed-specific treatment setup
Features
MediVox features for Veterinary clinics
Call handling
MediVox takes calls: vaccination appointments, screenings, surgical consultations — and in urgent cases (poisoning, accident) routes immediately to the on-call vet.
Outbound calls
Outbound AI calls before vaccination appointments, when annual screening is due and for post-surgery follow-ups.
Integrations
Calendar handling for multiple vets and assistants — surgery days, consult slots, on-call rotation.
Management and analytics
Dashboard of calls, most common treatments and trends in urgent cases.
Details
How MediVox helps veterinary clinics
Veterinary calls are often emotional and urgent — the owner expects an immediate answer. Typical calls include scheduling vaccinations, annual check-ups, microchipping and deworming, alongside sudden emergencies (suspected poisoning, accidents, injuries). MediVox takes the routine off reception’s hands and gets emergencies to a human fast.
Routine bookings, handled on its own
The assistant books, reschedules and cancels appointments, and the booking appears instantly in Google Calendar. The owner receives an email confirmation, and a reminder call can go out before the visit.
Emergencies handed over immediately
If a call signals urgency, the AI doesn’t book a slot — it warm-transfers to a live staff member or the on-call vet without delay, per the rules you set. The AI gives no veterinary advice; it only routes and speeds things up.
After-hours and multilingual
Calls are answered around the clock in seven languages, so international owners are served in their own language too. Every call is fully GDPR-compliant (AES-256 encryption, an EU data center, a data processing agreement).
Typical call types
- Booking vaccinations, annual check-ups, microchipping and deworming
- Rescheduling and cancelling appointments
- Questions about opening hours, location and basic services
- Answering after-hours calls
- Emergencies (suspected poisoning, accidents, injuries) — immediate handover to the on-call vet
MediVox handles the routine on its own and gets emergencies to a human without delay — in the owner’s own language too.
Solutions
Other industry solutions
Dental practices
Never miss another call at your dental practice
Medical practices
Automate your phone bookings — focus on patients
Diagnostic centers
Simpler appointment booking for lab and imaging exams
Ophthalmology clinics
Automate ophthalmology bookings and patient communication
Dermatology
Automated booking for dermatology exams and treatments
Demo conversation
Booking a veterinary appointment
A typical call with the MediVox AI assistant · 1:08
MediVox AI
This is MediVox, the phone assistant for PetCare Veterinary Clinic. How can I help you?
Patient
Hi, my dog is due for his annual vaccination. I'd like to book an appointment.
MediVox AI
Of course! Are you thinking of a combined vaccine, or is there a specific shot you need?
Patient
Combined plus rabies.
MediVox AI
Got it. The next available slot is Friday at 2 PM with Dr. Béla Tóth. Does that work?
Patient
Yes, perfect.
MediVox AI
Booked for Friday at 2 PM. Please bring your pet's vaccination record. May I have your name and your pet's name?
Patient
I'm Mary Kiss, my dog's name is Bodri.
MediVox AI
Thank you! Mary Kiss, Bodri — Friday at 2 PM. I'll email a confirmation. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
Yes — the system supports species-specific treatments (dogs, cats, rabbits, reptiles, etc.).
Based on keywords (poisoning, accident, bleeding, not eating) it immediately routes the call to the on-call vet.
Yes — the outbound call module can trigger automated AI reminder calls when a vaccination is due.
Yes — it takes calls 24/7. After hours, urgent calls go to the on-call vet; non-urgent ones get booked into the next open day.
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.