AI phone assistant for diagnostic centers
Simpler appointment booking for lab and imaging exams
Diagnostic centers field high call volumes — but mostly structured ones. MediVox AI handles them perfectly: exam type, slot, prep instructions — all automatically.
50-100
daily calls in a typical center
80%
of calls are about booking
10%
no-show rate
15 min
average phone hold time
The challenge
Sound familiar?
15 min
Long hold times
High call volume means patients wait 10–15 minutes on the phone on average — many hang up.
30%
Improper prep
A third of patients don't prepare correctly (e.g. not fasting), forcing the exam to be repeated.
10-15%
No-show rate
Missed appointments leave equipment idle and revenue lost.
The MediVox solution
Zero hold time — the AI picks up immediately
Automated pre-exam instructions (fasting, contrast agent, etc.) — in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI confirmation calls with prep rules
Parallel calendars for multiple exam rooms and devices
Referral-aware booking logic
24/7 availability — patients can book any time
Features
MediVox features for Diagnostic centers
Call handling
MediVox takes calls: MRI, CT, ultrasound, lab bookings — and automatically reads out exam-specific prep instructions.
Outbound calls
Outbound AI calls with prep rules (fasting, contrast-agent allergy questionnaire, bring referral).
Integrations
Parallel calendars for multiple exam rooms and devices — MRI, CT, X-ray each with their own slots.
Management and analytics
Dashboard of exam utilization, peak times and patient flow.
Details
How MediVox helps diagnostic centers
Diagnostic centers and imaging practices typically run on high call volume: booking exams (labs, ultrasound, MRI, CT, X-ray), preparation instructions, referral and results questions, plus cancellations and rebookings. At peak times reception can’t pick up every call — the MediVox AI assistant answers them in parallel, with no limit.
High volume, no waiting
The assistant handles several calls at once, so there’s no busy line and no queue. It writes the appointment straight into Google Calendar, and the patient gets an email confirmation. Pre-exam reminders and preparation instructions can be sent automatically.
Accurate routing to the right exam
Based on the rules you configure, the AI guides the caller to the right exam type and slot, and transfers complex or special cases to a live staff member.
24/7, multilingual, GDPR-compliant
Calls are answered around the clock in seven languages, fully GDPR-compliant (AI disclosure, AES-256 encryption, an EU data center, a data processing agreement). Multiple locations can be managed from a single account.
Typical call types
- Booking lab, ultrasound, MRI, CT and X-ray exams
- Sending pre-exam preparation instructions
- Handling referral and results questions
- Cancellations and rebookings even at high call volume
- Complex or special cases — handover to a live staff member
Because the AI answers several calls at once, there’s no busy line or queue even at peak times.
Solutions
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Demo conversation
Booking an MRI exam
A typical call with the MediVox AI assistant · 1:30
MediVox AI
This is MediVox, the phone assistant for MediScan Diagnostic Center. How can I help you?
Patient
I'd like to book an MRI for my knee.
MediVox AI
Of course! Do you have a referral for the exam?
Patient
Yes, from my orthopedic surgeon.
MediVox AI
Got it. The next available slot for a knee MRI is next Tuesday at 8 AM. Does that work?
Patient
Yes, that's fine.
MediVox AI
Booked. A few important notes: please bring your referral and any prior imaging. The exam takes about 30 minutes. Do you have any metal implants — pacemaker, hip prosthesis?
Patient
No, I don't.
MediVox AI
Got it. May I have your name for the booking?
Patient
John Horváth.
MediVox AI
Thank you, John! Tuesday at 8 AM, knee MRI. I'll email a confirmation and send a reminder call before. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
The system supports configurable exam types (MRI, CT, ultrasound, lab) with their own durations, prep instructions and calendars.
Yes — you can flag exams that require a referral, and the AI will ask about it and inform the patient.
Exam-specific instructions live in the knowledge base. The AI reads them out during booking and emails them as well.
Higher call volumes and multi-location operations typically need a larger monthly minute plan. The exact price depends on your needs and call volume — request a personalized quote through the demo form.
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.