AI phone assistant for diagnostic centers
Simpler appointment booking for lab and imaging exams
Diagnostic centers field high call volumes — but mostly structured ones. MediVox AI handles them perfectly: exam type, slot, prep instructions — all automatically.
50-100
daily calls in a typical center
80%
of calls are about booking
10%
no-show rate
15 min
average phone hold time
The challenge
Sound familiar?
15 min
Long hold times
High call volume means patients wait 10–15 minutes on the phone on average — many hang up.
30%
Improper prep
A third of patients don't prepare correctly (e.g. not fasting), forcing the exam to be repeated.
10-15%
No-show rate
Missed appointments leave equipment idle and revenue lost.
The MediVox solution
Zero hold time — the AI picks up immediately
Automated pre-exam instructions (fasting, contrast agent, etc.) — in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI confirmation calls with prep rules
Parallel calendars for multiple exam rooms and devices
Referral-aware booking logic
24/7 availability — patients can book any time
Features
MediVox features for Diagnostic centers
Call handling
MediVox takes calls: MRI, CT, ultrasound, lab bookings — and automatically reads out exam-specific prep instructions.
Outbound calls
Outbound AI calls with prep rules (fasting, contrast-agent allergy questionnaire, bring referral).
Integrations
Parallel calendars for multiple exam rooms and devices — MRI, CT, X-ray each with their own slots.
Management and analytics
Dashboard of exam utilization, peak times and patient flow.
Demo conversation
Booking an MRI exam
A typical call with the MediVox AI assistant · 1:30
MediVox AI
This is MediVox, the phone assistant for MediScan Diagnostic Center. How can I help you?
Patient
I'd like to book an MRI for my knee.
MediVox AI
Of course! Do you have a referral for the exam?
Patient
Yes, from my orthopedic surgeon.
MediVox AI
Got it. The next available slot for a knee MRI is next Tuesday at 8 AM. Does that work?
Patient
Yes, that's fine.
MediVox AI
Booked. A few important notes: please bring your referral and any prior imaging. The exam takes about 30 minutes. Do you have any metal implants — pacemaker, hip prosthesis?
Patient
No, I don't.
MediVox AI
Got it. May I have your name for the booking?
Patient
John Horváth.
MediVox AI
Thank you, John! Tuesday at 8 AM, knee MRI. I'll email a confirmation and send a reminder call before. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
The system supports configurable exam types (MRI, CT, ultrasound, lab) with their own durations, prep instructions and calendars.
Yes — you can flag exams that require a referral, and the AI will ask about it and inform the patient.
Exam-specific instructions live in the knowledge base. The AI reads them out during booking and emails them as well.
Higher call volumes and multi-location operations typically need a larger monthly minute plan. The exact price depends on your needs and call volume — request a personalized quote through the demo form.
The last receptionist decision you'll ever make.
Two steps, and our team will call you back within 24 hours.