AI phone assistant for medical practices
Automate your phone bookings — focus on patients
Medical practices spend hours every day on the phone. The MediVox AI assistant takes that load off you: it answers calls, books appointments, sends reminders — while you treat your patients.
40-70
daily calls in a typical practice
20%
no-show rate without intervention
70%
of receptionist time spent on calls
$1,500
monthly receptionist cost
The challenge
Sound familiar?
30-40%
Missed calls at peak times
Monday morning rush, lunch break, end of clinic — a third of patients never get through on the phone.
15-20%
No-show rate
One in five patients doesn't show up. A wasted slot costs $30–$90 in lost revenue.
$1,500-$1,800
Receptionist cost
A full-time receptionist's monthly salary — most of it spent on the phone.
The MediVox solution
24/7 call answering — outside office hours and on holidays
Automated booking in English, Hungarian, German, Romanian, Slovak, Russian and Ukrainian
Outbound AI confirmation call 24 hours before the visit
Emergency detection and immediate routing
75% lower cost than a full-time receptionist
Multiple doctors, multiple specialties — in one system
Features
MediVox features for Medical practices
Call handling
MediVox answers every call: bookings for internal medicine, lab work, follow-ups — and routes urgent cases straight to the on-call provider.
Outbound calls
Outbound AI calls before the visit, with exam-specific instructions (e.g. "come fasting", "bring prior lab results").
Integrations
Parallel calendar handling for multiple specialists in one practice — internist, dermatologist, gynecologist, each with their own schedule.
Security and compliance
Patient data protection is critical in medical practices. Full GDPR compliance and end-to-end encryption.
Management and analytics
Comprehensive dashboard of practice calls, patient flow and doctor utilization.
Details
How MediVox helps medical practices
The phone at a GP or general medical practice rarely stops: appointment requests, prescription and referral needs, questions about results, cancellations, and calls that arrive outside opening hours. The MediVox AI assistant answers every call, so no patient hits a busy line or voicemail.
It takes load off reception
The assistant handles routine calls — booking, rescheduling, opening hours, general information — on its own, and writes the appointment straight into Google Calendar. Reception can focus on the patients in the room instead of the phone.
Urgent calls reach a human immediately
The AI handles situations that suggest urgency according to the triage rules you define: instead of booking, it warm-transfers the call to a live staff member or on-call line without delay. You configure the decision rules.
24/7, multilingual, GDPR-compliant
Calls are answered day and night, on weekends and holidays, in seven languages (English, Hungarian, German, Romanian, Slovak, Russian, Ukrainian). Data handling is fully GDPR-compliant: an AI disclosure at the start of the call, AES-256 encryption, an EU data center and a data processing agreement. Multiple locations can be managed from one account, each with its own number and calendar.
Typical call types
- Booking, rescheduling and cancelling appointments
- Taking prescription and referral requests per your workflow
- Enquiries about results and opening hours
- Answering after-hours and weekend calls
- Situations suggesting urgency — immediate handover to a live staff member
By automating routine calls, reception can focus on the patients in the room, while important calls are never lost.
Solutions
Other industry solutions
Dental practices
Never miss another call at your dental practice
Veterinary clinics
Automated appointment booking for pet owners
Diagnostic centers
Simpler appointment booking for lab and imaging exams
Ophthalmology clinics
Automate ophthalmology bookings and patient communication
Dermatology
Automated booking for dermatology exams and treatments
Demo conversation
Booking a primary care appointment
A typical call with the MediVox AI assistant · 1:12
MediVox AI
This is MediVox, the phone assistant for Downtown Medical Practice. How can I help you?
Patient
I'd like to book an appointment for a lab test.
MediVox AI
Of course! Are you looking for a fasting blood draw, or do you have a specific lab order?
Patient
A fasting blood draw — my GP ordered it.
MediVox AI
Got it. The next available slot is Wednesday at 7:30 AM. Does that work?
Patient
Yes, please.
MediVox AI
Booked for Wednesday at 7:30. Important: please come fasting, with your last meal before 8 PM the evening before. I'll email you a confirmation. May I have your name?
Patient
Gabriel Smith.
MediVox AI
Thank you, Gabriel! Your appointment is confirmed. We'll also send a reminder 24 hours before. Have a great day!
FAQ
Frequently asked questions
Can't find what you're looking for? Send us a message and we'll get back to you shortly.
Yes — each doctor has their own calendar, specialty and availability. The patient says who they want to see, and the AI books with the right doctor.
Keyword-based detection: if the patient mentions an urgent symptom, the AI immediately routes the call to the on-call doctor or emergency services.
Yes — exam-specific instructions are configurable in the knowledge base (e.g. fasting blood draw → "don't eat in the morning"), and the AI reads them out during booking.
Yes — the system is fully customizable: family practice, internal medicine, gynecology, dermatology and any specialty clinic.
We tailor pricing to your call volume and needs. Multilingual support (English, Hungarian, German, Romanian, Slovak, Russian, Ukrainian) and outbound reminder calls are included. Request a personalized quote through the demo form.
Your front desk can finally focus on patients — leave the phone to MediVox.
Two steps, and our team will call you back within 24 hours.
We onboard a limited number of practices each month to keep every rollout white-glove.